Experienced IT Service Manager (ITIL v3, ISO/IEC 20000) helping organizations to transform and manage their IT as a Service with high efficiency at optimal cost of ownership.
Expertise in managing IT Service portfolios, requirements, pricing, budgeting and cost control; Linking business objectives to IT services; Design, implementation and delivery of new IT services, governance frameworks and supporting processes; Optimization of existing IT services and implementing best practices to meet business targets; Vendor management; Operational risk management; Business continuity planning; Leading and transforming IT Service teams and managing senior client relationships.
Extensive team leadership and team management experience including hiring, objectives, performance management and promotion, coaching and retirement processes.
Born in 1970 in Kragujevac, Yugoslavia.
High school - San Jose, California, USA (1989). Technical University - Kragujevac, Serbia (1997).
Swiss citizen. Lives and works in Zürich.