Djordje Andric - IT Service Manager
Djordje Andric



Experienced ITIL® IT Service Manager with additional experience in Sourcing, Outsourcing and Offshoring, Application Management, Stakeholder Management and People Management

Key strengths: Managing senior client relationships; Leading and transforming IT Service Management teams and implementing best practices for business-critical IT services; Linking business objectives to IT priorities and budgetary targets; Design, implementation and delivery of new IT services, governance frameworks and supporting processes; Optimization of existing IT services to meet business targets; Budget management; Service Continuity Management; Vendor management; People management and talent development.

Master's Degree in Mechanical Engineering (Dipl.-Ing. TU)
Languages: English, German, Serbo-Croat

Focus Industries: Banking; Financial Services; IT Software and Services
Focus Region: Greater Zurich Area; German-speaking Switzerland
Master's Degree in Mechanical Engineering (Dipl.-Ing. TU), Major Control Engineering & Robotics
Languages - English, German, Serbo-Croat


IT Service Transformation Manager - Risk IT Services
UBS AG, Zurich, Switzerland,
November 2015 - Present

Managing transformation of Risk IT to a service-driven organization. Member of the Risk IT service strategy and design task-force responsible for services definition, product composition and contracting framework (service levels) and pricing model between service providers and consumers. Business manager, responsible for the 3-year operational planning (budgeting) and billing reporting, vendor contract management. Operational Risk Lead and Production Services liaison.

IT Service Manager, Regional Manager CH/EMEA Support Services - Finance IT
UBS AG, Zurich, Switzerland,
November 2006 – October 2015

Accountable for the Risk and Financial Control IT Support Services out of the CH/EMEA region, senior stakeholder management, vendor management, meeting budgetary targets, as well as the service design, governance, reporting and excellence for the following IT support services:

  • Regulatory Accounting Service - General Ledgers and Financial Consolidation
  • Reporting and Analytics Service - Divisional Performance & Revenue Reporting
  • Cost Accounting, Finance Logistics and Procurement Service (SAP)
  • Treasury Reporting Service – Structured liquidity and cash-ladder reporting

Managing managers and teams delivering those services in the CH/EMEA region (up to 3 line managers, total up to 20 FTE).

As regional team manager, accountable for hiring, objectives and performance management, promotion, coaching, mentoring, redundancy and retirement processes.

As vendor manager, accountable for sourcing, contract implementation and adoption of efficient service controls and reporting.
Accountable for the regional Business Continuity Planning (BCP) and the single point of contact for the regional IT audit, risk and compliance. Regional Production Assurance Manager and accountable for the Compliance with the Swiss banking secrecy requirements (Swiss Secure Zone).


Document Management System Integration Specialist
, Zurich, Switzerland,
June 2006 – October 2006

Reengineering of the UBS Group Document Management System ("DocWeb") based on Open Text Livelink, Oracle and Solaris. Integration, testing, Unix scripting, OT Livelink customizations. Design, scripting and release of an in-house production monitoring solution. 3rd Level support.



Document Management System Integration Analyst
Winterthur Insurance
(present AXA Winterthur), Winterthur, Switzerland,
August 2001 – July 2005

08/2001-07/2005: System integration and support of the Document Management System of Winterthur Life and Pensions based on Open Text Livelink, Oracle and Solaris. Business Continuity Planning. Supplier management. Devising Change- and Release Management Process.

04/2003-07/2005: Support of the Document Management System of Winterthur Insurance based on Lotus Notes/Domino and Solaris. Incident Management. Operations. Release deployments. NSF Database lifecycle management. Maintenance of the monitoring tools. Maintenance window coordination. Testing and production readiness. Support knowledge-base owner.



Web Developer
Domig Informatik AG
, Wetzikon, Switzerland,
February 2001 – June 2001

Execution of database driven web projects (Chili!ASP, Allaire ColdFusion, MySQL, MSSQL, Linux).



IT Analyst
Zastava Automobili A.D.
(present FIAT Automobili Serbia DOO), Kragujevac, Serbia,
September 1997 – January 2001

Various technical IT responsibilities ranging from Unix SA and Oracle DBA to messaging (sendmail; MS Exchange) and database driven web development (HTX/ASP/MSSQL).



IT Analyst (Student/Intern)
Kraguj Alati d.o.o.
, Kragujevac, Serbia,
November 1993 – August 1997

Unix SA (SGI IRIX) and application management of the CAD/CAM/CAE infrastructure (Pro/ENGINEER, CNC Mastercam X); Maintenance and change management of the 3rd party Finite Elements Method solution (FORTRAN 77 / Burroughs BT25).


  • English (Native or bilingual proficiency)
  • German (Full professional proficiency)
  • Serbian (Native or bilingual proficiency)
  • Croatian (Native or bilingual proficiency)



ITIL v3 Foundation
APM Group, UK
May 2007



University of Kragujevac, Serbia
Dipl.-Ing. TU / M.Sc., Mechanical Engineering

Mount Pleasant High School, San Jose, California, USA
High School Diploma Magna cum laude


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