Djordje Andric - IT Service Manager
IT Service Management | IT Outsourcing & Offshoring | IT Project Management | Team Management
    IT Outsourcing and Offshoring (O&O)

Successful record of managing IT O&O projects by applying the following framework:

O&O Strategy
  • Defining the O&O project according to the established O&O strategies, guidelines and policies
  • Identifying potential areas where O&O may help meet the business objectives by engaging global talent
O&O Opportunity
  • Identifying opportunities and risks
  • Initiation of projects and initiatives and obtaining approvals
O&O Contracting
  • Screening and selecting suppliers
  • Due diligence
  • Negotiating terms and commercials
  • Agreeing SOWs and Task Orders
  • Defining SLAs and KPIs with the selected supplier
O&O Transition
  • Managing the supplier's transition into the organization
  • Moving the processes from current to offshore or outsourced location
  • Knowledge Transfer project management
  • Transition logistics
  • Stakeholder reporting
O&O Service Management
  • Managing the supplier's delivery in the steady-state
  • Establishing working relationships beyond contractual / SLA obligations
  • Metrics and performance Reviews
  • Operational challenges
  • Maintainng the supplier focus





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